NSW - Understanding the Staff Sync

In order to keep your staff details current, Hero works with the NSW Department of Education to ensure that their details and the details in Hero remain aligned.  This happens via a nightly staff data sync. 

This sync will bring all staff associated with your school into Hero and keep their key employment details updated.  

The staff sync retrieves details from SAIS.   In order for a staff member to appear in Hero they require:

• a contract start date that is current
• a blank or future, contract end date
• a department email address
• a telephone number

A school can have multiple management systems but only one can be designated as the GRS (Groups, Rooms, Staff) Master system.   Any DoE related staff changes need to be made in the GRS Master system. 

If Hero is designated as the GRS Master system, key staff changes made in Hero will be passed back to the DoE.   If Hero is not the GRS Master system, changes made will be synced into Hero via the daily staff sync.

CREATING AND MAINTAINING STAFF IN HERO

Because the sync forms the basis of staff management the following fields cannot be edited as these are used to uniquely identify the staff member.

• First name
• Last name
• Email address
• Gender

All other fields can be edited to hold data and permissions required by your school. Where there is a difference in values between Hero and the DoE, Hero is regarded as the master record.

If Hero is the GRS Master system, a new staff member can be added via Hero.  Once saved the staff member will be uploaded to the DoE.  It is also possible to change the employment status for a staff member by changing the Employed at this School slider.  This will, in turn, update the DoE records.

These articles will assist you with these processes.

• Editing Staff Details
• Adding a New Staff Member
• Un-employing and Re-employing Staff Members