Deleting a Void or Write Off

Only Partial Voids can be deleted. This is because a line item that has been Voided or Written Off in full has already been archived to remove it from caregiver view.

If you need to wind back a transaction that has been Written Off or Voided in full, you will need to recreate an identical line item to replace the one that has been archived.

DELETING A VOID OR WRITE OFF

The most common reasons for deleting a Partial Void are:

• A payment has been received after the Void was applied
• A student is now attending an event that was Partially Voided
• An error was made when adding the Void

1. Find any one of the students in the family using one of the search tools available

2. Click on the student Finance ($) icon

3.  Click VIEW ALL PAYMENTS

4.  Click the trash icon on the transaction you wish to delete.  

5.  Enter the Reason for the Deletion. This is a mandatory field as an audit log is kept of the delete.  

6.  Click DELETE to update the payment.