Importing Student Data into Hero

This feature can only be actioned by the Hero Customer Support Team.  Please contact the Helpdesk if you would like to have student or contact details imported into Hero.

The use of the Import for Student and Contact data allows the Hero Customer Support Team to create new student records in Hero or update student information fields in bulk.

IMPORTING LEARNERS AND CONTACTS

1. Create a .csv file with the fields of learner and contact information you wish to import in each column.

Note: You must have an NSN column with an entry here of an 8-10 digit number to identify your students

Note:  If importing address details ALL address fields must exist and Address Line 1 must contain data.  This is to prevent addresses being partially updated whereby corrupting the address i.e. changing a suburb but leaving the street as it was.

Note: when creating new students with the import process you must have at least one of the following enrolment status column in your CSV file.  You must also have a First name (legal) and Last name (legal).

• Is pre-enrolled with the entry Yes for pre-enrols or No for current students 
• Is Leaver column with the entry No for current students and Yes for left students

2. Once you have your .csv file ready, send it to our Customer Support team for import.