In Hero, a school can choose which staff members have administrator rights to make changes to the software settings and who can create support tickets via the LINC-ED Hero helpdesk. At least one School Leader, Office Administrator and Finance Executive needs this level of access.
TO GIVE A STAFF MEMBER ADMINISTRATOR RIGHTS
1. Navigate to the Administration menu. If you have a wide-screen device this will already be visible on the left-hand side of your screen. If not, click on the site administrator menu icon at the top left-hand side of your screen
2. Select Staff members
3. Here you will see a list of your currently employed staff. Click on the staff member's profile photo or on the pop-up menu icon under the staff member's profile.
If you click on the pop-up menu icon the staff member's page pop-up will appear. Select ADMIN PAGE
4. Under Hero Permissions turn on Is a Hero Administrator for [Name] School
TO GIVE A STAFF MEMBER PERMISSION TO CREATE HELP SUPPORT TICKETS
1. Follow steps 1-3 above.
2. To give the staff member permission to create support tickets turn on Has permission to create Hero support tickets.
NOTE: A maximum of 5 staff members can have permission enabled.