Giving a Staff Member Site Administrator Rights or Permission to Create Support Tickets

In Hero, a Principal, Principal's delegate or an Administrator can choose which staff members have administrator rights to make changes to the software settings and who can create support tickets via the Hero helpdesk. At least one School Leader, Office Administrator and Finance Executive needs this level of access.

TO GIVE A STAFF MEMBER ADMINISTRATOR RIGHTS

1. Navigate to the Administration menu. If you have a wide-screen device this will already be visible on the left-hand side of your screen. If not, click on the site administrator menu icon at the top left-hand side of your screen

2. Select Staff members

 

3. Here you will see a list of your currently employed staff. Click on the staff member's profile photo or on the pop-up menu icon under the staff member's profile.

If you click on the pop-up menu icon the staff member's page pop-up will appear. Select MANAGE & DOWNLOAD

4. Select ADMIN PAGE

5. Under Hero Permissions turn on Is a Hero Administrator for [Name] School 

TO GIVE A STAFF MEMBER PERMISSION TO CREATE HELP SUPPORT TICKETS

1. Follow steps 1-4 above.

2. To give the staff member permission to create support tickets turn on Has permission to create Hero support tickets.

NOTE: A maximum of 5 staff members can have permission enabled.