When communication is sent to students via the Student Feed or Caregivers via the Community Feed, a school has the option of allowing the recipient to comment on the post.
Student comments are internal (i.e. not viewed outside the bounds of the school) so moderation is limited to the ability to remove the comment.
Page posts are viewed only by the caregivers with access to the specific student so are also not subject to moderation. Site administrators and post authors are able to remove a comment.
Caregiver comments, on the other hand, are viewed by all other recipents of the post. To prevent inappropriate comments being made public, all comments are subject to moderation by a site administrator or the post author and need to be approved in order to be visible to other recipients.
A caregiver comment can be moderated via the individual post or via a bulk moderation process for quicker handling. Comments can be -
- Pending - Comments have been entered by the caregiver but are not visible to anyone else except a site administrator or the author of the post.
- Approved - Comments have been moderated and approved and are visible to all staff and post recipients
- Declined - Comments have been moderated and declined. They remain visible to a site administrator, the post author and the comment author. These can be edited by the caregiver and resubmitted.
- Removed - Comments are no longer visible to anyone.
Nested comments (i.e. replies to previously entered comments) undergo the same moderation process.
APPROVING A COMMENT via the INDIVIDUAL POST
Comments made by caregivers may be approved by a site administrator. Staff members without administration access may approve comments on posts written by them.
1. Navigate to the Community Feed and view the post.
2. If unmoderated posts exist you will see a pending count.
3. Click the pop up menu next to the comment you wish to approve.
4. Click Approve this comment.
5. The comment status will change to Accepted and will be visible to all staff and recipients.
APPROVING ONE OR MORE COMMENTS via the BULK PROCESS
1. Navigate to Comment Moderation via the Quick Links menu.
2. On click, you will be directed to all Unmoderated comments entered during the current day.
3. Click the Date buttons to extend the viewing range to include previous days.
4. Click the View icon to read the full post.
5. Click the Approve comment icon to approve a single comment.
6. Use the multi-select option and APPROVE SELECTED COMMENTS to approve multiple comments.
7. Click YES to confirm.
8. The approved comments will now be visible under the APPROVED tab.
9. From here you are able to change your mind and decline a previously approved comment.
DECLINING A COMMENT via the INDIVIDUAL POST
Comments made by caregivers may be declined by a site administrator. Staff members without administration access may decline comments on posts written by them.
1. Navigate to the Community Feed and view the post.
2. If unmoderated posts exist you will see the pending posts count.
3. Click the pop up menu next to the comment you wish to decline. Note: it is possible to decline a previously approved comment.
4. Click Decline this comment.
5. The comment status will change to Declined and will be visible only to a site administrator, post author and comment author.
DECLINING ONE OR MORE COMMENTS via the BULK PROCESS
1. Navigate to Comment Moderation via the Quick Links menu as above.
2. On click, you will be directed to all Unmoderated comments entered during the current day.
3. Click the Date buttons to extend the viewing range to include previous days.
4. Click the View icon to read the full post.
5. Click the Decline Comment icon to decline a single comment.
6. To decline more than one comment, use the multi-select option and DECLINE SELECTED COMMENTS.
7. Click YES to confirm.
8. The decline comments will now be visible under the DECLINED tab.
9. From here you are able to change your mind and approve a previously declined comment.
DELETING A COMMENT
Comments made by anyone may be deleted by a site administrator. Staff members without administration access may delete their own comments.
1. Click the pop up menu next to the comment you wish to edit
2. Click Remove this comment
3. Confirm you wish to delete the comment by clicking YES, REMOVE IT!
The comment will be removed
4. All post recipients are able to see that a comment has been removed.
EDITING A COMMENT
The author of a comment may edit this after it has been posted. This includes parents and students.
1. Click the pop up menu next to the comment you wish to edit
2. Click Edit this comment
3. Make your edits and click Save.
4. When caregivers edit a comment, the comment will revert back to Pending and be removed from public view. It will need to go through the moderation process again to be visible.
Comments
0 comments
Article is closed for comments.