Analysing Community Engagement with Posts

For every post made in Hero that users may be notified about (Community Feed Posts and posts made to student pages), you are able to analyse who has been sent a notification, how this was sent and who has read the post in Hero.

A post is marked as "Read in Hero" when:

• a push notification is clicked to take the user to the post in the app.
• the link in the email notification is clicked to take the user to the post in a web browser.
• a notification is clicked in the notification bell list to take the user to the post.
• "mark all as read" is clicked in the notification Bell.
• posts are viewed in the "My Feed" page (accessed via the "View All" button from the notification bell). 

ACCESSING POST ANALYSIS INFORMATION 

1. Navigate to the post

2. Click on the three dots menu for this post

3. Click Analyse Engagement

The Engagement Analysis page is split into the following sections:

1. Graphs

The four pie graphs at the top of your Engagement Analysis page give a visual indication of:

• the proportion of notifications for this post that have been read/unread. Large proportions of unread posts indicate poor engagement.

Orange: the post has not been read. (see above for the definition of when a post is marked as read)
Green: the email has been opened, but the link to the post has not been clicked (note that short posts with no attachments are displayed in full in the email, so the user may not need to view the post in the app)
Blue: the user has read the post in the app, or clicked the link in the email to take them to the post.

The ratios are out of the number of all recipients who successfully received notifications.

• how the notifications were sent. This will give an indication of how many are using the mobile app.

Blue: an email notification has been sent
Orange: a push notification has been sent to the Hero app

The ratios are out of number of all notifications successfully received.

• whether the notification was sent to a staff member or caregiver. The ratios are out of number of all recipients.

If you hover the cursor over a piece of the pie you will see the numbers that reflect the data.

 

 

2. Internal Recipients

These are the staff members that were notified of this post. 

 

For each staff member you can see:

• Name
• The status and date of any Push Notification sent through the Hero App
• The status and date of any email notification(s) sent
• Email Address
• The date the notification was sent

Note: For posts made to student pages, staff members are the only type of user that are notified when a post is saved as a draft. The Engagement Analysis will include internal recipients only for posts that have not been published, or that have been made on a page not open to be viewed by parents.

 

3. External Recipients (view by caregivers)

These are the contacts of students that were notified of this post being published.

 

For each contact you can see:

• Name
• All students associated with this caregiver (ie, not just associated students in the targeted groups)
• The status and date of any Push Notification sent through the Hero App
• The status and date of any email notification(s) sent
• Email Address
• The date the notification was sent

 

4. External Recipients (view by students)

These are the contacts of students that were notified of this post being published.

 

For each student you can see:

• Name and class
• An indication of whether any of the students parents have read the post
• All caregivers who were sent a notification 
• The status and date of any Push Notification sent through the app
• The status and date of any email notification(s) sent
• Email Address
• The date the notification was sent

You can create a group from your list.  Click the students to be included in the group.  Click CREATE A GROUP FROM <5> LEARNERS SELECTED.

5. Non-Recipients (view by caregivers)

These are the contacts that would have received a notification based on the student or group selected but did not.  

For Non-Recipients you can see:

• Name
• The students associated with this caregiver to which this post is relevant
• The reason(s) that no notification was sent to this caregiver
• Email Address

6. Non-Recipients (view by students)

These are the students whose contacts would have received a notification based on the student or group selected but did not.  

For Non-Recipients you can see:

• Student Name
• The caregivers associated with this student to which this post is relevant
• The reason(s) that no notification was sent to this caregiver
• Email Address

You can create a group from your list.  Click the students to be included in the group.  Click CREATE A GROUP FROM <5> LEARNERS SELECTED.

The most common reasons a notification has not been sent are:

• No Email Address - contacts must have an email address entered in order to receive notifications. For instructions on how to add an email address for this contact see Updating Contact Information.
• Access Disabled - this contact has the slider "Is allowed access to the Hero app for <student>" switched to off.  For instructions for editing this setting see Maintaining Student / Contact Relationships.
• Rejected by email service - this may indicate an invalid address, a full recipient inbox or that emails from the school have been marked as spam.
• Failed to deliver - rejected by recipient; Failed to deliver - bounced - this may mean an email domain has been suspended, or an email mailbox is temporarily unavailable.
• Disabled notifications - the contact has chosen to turn off notifications from Hero in their profile information.
• UNKNOWN it is likely to be for one of the following reasons:
  
  • the contact has been updated with an email address and/or access to Hero for this student since the post was published. They are still a non-recipient as the notification is not sent again.
  • one or more groups have been added to the post after publishing. The parents of the students in these groups are able to view the notice, but do not receive a notification.
  • The post was published in bulk with the Notifications option set to off. Notifications are not sent to prevent the caregivers being swamped with notifications.