For every post made in Hero that users may be notified about (Community Feed Posts and posts made to student pages), you are able to analyse who has been sent a notification, how this was sent and who has read the post in Hero.
- a push notification is clicked to take the user to the post in the app.
- the link in the email notification is clicked to take the user to the post in a web browser.
- a notification is clicked in the notification bell list to take the user to the post.
- "mark all as read" is clicked in the notification Bell.
- posts are viewed in the "My Feed" page (accessed via the "View All" button from the notification bell).
ACCESSING POST ANALYSIS INFORMATION
1. Navigate to the post
2. Click on the three dots menu for this post
3. Click Analyse Engagement
The Engagement Analysis page is split into the following four sections:
1. Graphs


- Name
- Email Address
- The type of notification that was sent (Email or Push Notification through the Hero App)
- The date the notification was sent
- The date the post was read in Hero by the recipient OR the date the email was opened
Note: For posts made to student pages, staff members are the only type of user that are notified when a post is saved as a draft. The Engagement Analysis will only include internal recipients for posts that have not been published, or that have been made on a page not open to be viewed by parents.
- Name
- Email Address
- The students associated with this caregiver to which this post is relevant
- The type of notification that was sent (Email or Push Notification through the Hero App)
- The date the notification was sent
- The date the post was read in Hero by the recipient OR the date the email was opened
4. Non-Recipients
These are the contacts that would have received a notification based on the student or group selected but did not.
For Non-Recipients you can see:
- Name
- Email Address
- The students associated with this caregiver to which this post is relevant
- The reason that no notification was sent to this caregiver
The most common reasons a notification has not been sent are:
- Contact has NO EMAIL ADDRESS - contacts must have an email address entered in order to receive notifications. For instructions on how to add an email address for this contact see Updating Contact Information
- Contact has ACCESS DISABLED - this contact has the slider "Is allowed access to the Hero app for <student>" switched to off. For instructions for editing this setting see Maintaining Student / Contact Relationships
- If the reason is UNKNOWN it is likely to be for one of the following reasons:
- the contact has chosen to turn off notifications from Hero in their profile information.
- that the contact has been updated with an email address and/or access to Hero for this student since the post was published. They are still a non-recipient as the notification is not sent again.
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