Setting School Post Notification Options

Schools can select the types of notifications they wish to have their staff and parents receive for posts on pages and Community Notices.

TO TURN ON NOTIFICATIONS

1. Navigate to the Administration menu. If you have a wide-screen device this will already be visible on the left-hand side of your screen. If not, click on the site administrator menu icon at the top left-hand side of your screen

 

2. Under the heading Options select Notifications

 

3. Select how you would like notifications to be sent from the following options:

Email Notifications

• Reply To - if enabling email notifications the school can determine where replies are returned to.   Options available are:
  • Content Author - the email reply to will be the email address of the sender (default)
  • School - the email reply to will be the email address taken from School Details
  • No Reply - the email reply to will be a no-reply email address 
• Enable Email Notifications - allows email notifications to be sent to your staff and caregivers
• Community Notices - allows email notifications to be sent when a new Community Feed post is made. Caregivers will only be notified when the post is published.
• Posts - allows email notifications to be sent when new posts are made to student learning pages. If the page is open to them, caregivers will only be notified when the post is published.
• Student Notices - allows email notifications to be sent when a new Student Feed post is made. Students will only be notified when the post is published.

App Notifications

• Enable In-App Notifications - allows in-app or push notifications to be sent to your staff and caregivers
• Community Notices - allows in-app or push notifications to be sent when a new Community Feed post is made. Caregivers will only be notified when the post is published.
• Posts - allows in-app or push notifications to be sent when new posts are made to student learning pages. If the page is open to them, caregivers will only be notified when the post is published.
• Student Notices - allows in-app or push notifications to be sent when a new Student Feed post is made. Students will only be notified when the post is published.

4. In order for staff to receive notifications according to their post subscriptions (see Subscribing to Post Notifications), select either or both "Enable Email Notifications" and "Enable In-App Notifications" along with turning on "Posts".

5. Notifications of comments made on to posts will be received by the post author if either or both "Enable Email Notifications" and "Enable In-App Notifications" are enabled.

Caregivers receive ONE form of notification when a community post or student learning post is published.

If they are logged into the Hero mobile app at the time of posting they will receive an in-app notification. Otherwise they will receive an email notification.

If a caregiver has logged in on a phone and a tablet, they will get in-app notifications to both devices. If they log out of one device (e.g. their phone) they will continue to receive in-app notifications on the other device (e.g. their tablet). If the caregiver logs out of both mobile devices they will receive an email notification.

If a caregiver has logged into the Hero mobile app previously but is currently logged out on all of their devices they will receive an email notification.

In all cases, the notification will direct the caregiver to log into Hero to view the full post.

Hero truncates email notifications to show the first 800 characters of learning posts within the body of the email notification. Notifications for Community Notices contain the full message within the body of the email notification. Notifications (including email notifications) do not include embedded documents, media or attachments.By logging into Hero, caregivers can view the full message, embedded documents, media, or links to download attachments. 

You are able to view information about how notifications have been sent and if they have been engaged with for each post. For more information on this see Analysing Community Engagement with Posts