Schools can select the types of notifications they wish to have their staff and parents receive for posts on pages and Community Notices.
TO TURN ON NOTIFICATIONS
1. Navigate to the Administration menu. If you have a wide-screen device this will already be visible on the left-hand side of your screen. If not, click on the site administrator menu icon at the top left-hand side of your screen
2. Under the heading Options select Notifications
3. Select the type of notification you would like parents to receive for Community notices and posts in pages.
4. For staff to receive a notification on a specific page or tag, select either or both 'email' and 'app' notifications along with turning on 'posts'.
Parents receive ONE form of notification when a community post or student learning post is published.
If they log into the Hero mobile app they will receive an in-app notification. If they log into Hero via a web browser they will receive an email notification.
If a parent has logged in on a phone and a tablet, they will get in-app notifications to both devices. If they log out of one device (e.g. their phone) they will continue to receive in-app notifications on the other device (e.g. their tablet). If the parent logs out of both mobile devices they will receive an email notification.
If a parent has logged into the Hero mobile app previously but is currently logged out on all of their devices they will receive an email notification.
In all cases, the notification will direct the parent to log into Hero to view the full post.
Hero truncates email notifications to show the first 800 characters of the post within the body of the email notification. By logging into Hero, parents can view the full message, embedded documents, media, or links to download attachments. The notification does not include embedded documents, media or attachments.
You are able to view information about how notifications have been sent and if they have been engaged with for each post. For more information on this see Analysing Community Engagement with Posts